DirectDose Support
Welcome to the DirectDose Support page. If you need help using the app, troubleshooting features, or understanding how insulin dosing works within DirectDose, you're in the right place.
Frequently Asked Questions
1. What does DirectDose do?
DirectDose helps users calculate prandial (mealtime) insulin doses based on carbohydrate intake, ICR (Insulin-to-Carbohydrate Ratio), and correction factors. It also allows you to save and reuse meals.
2. Does DirectDose work offline?
Yes, most features work offline. However, the food analysis (carb estimation) relies on the Edamam API and requires an internet connection.
3. Why is my insulin dose wrong?
Please double-check that your ICR and correction factor are accurate. If you're unsure, consult with your healthcare provider. Also make sure meal descriptions are clear and specific (e.g., "2 slices of whole wheat bread" instead of just "bread").
4. Is my data private?
Yes. We do not collect personally identifiable information. All entries are stored locally on your device. Please read our Privacy Policy for full details.
5. How do I report a bug or request a feature?
Please email us at pratyay@direct-dose.com. Include your device model, iOS version, and a description of the issue.
6. Will DirectDose sync between devices?
This feature is not currently supported, but we plan to add account-based syncing in future updates.
7. Is DirectDose a replacement for medical advice?
No. DirectDose is an assistive tool. Always follow your doctor's guidance when managing diabetes.
Contact Us
Still have questions?
Email: pratyay@direct-dose.com
We aim to respond within 1–2 business days.